FAQ

Are we a pet friendly Hotel?

In room on request. We like to inform you that due to respect of our other hotel quest pets are not allowed in the restaurant area.

Breakfast

Breakfast is served from 07:00 a.m. until 10:00 a.m. Did you book your room without breakfast? You can add you breakfast to the price of CHF 19.- per person/day

Check In / Check out Time

Check-in time is from 2:00pm and check-out time is by 11:00am.

Early arrival and late departure

Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival. Late check-outs are available on request subject to room availability and occupancy level.

Extra Person

Every extra person that shows up without telling we take the liberty to charge CHF 50.- a day. 

Kids

Kids are more than welcome at the Hotel Cheminée. We have the follwing rates for our little ones  0-5 years free of charge  6-12 years ( in the room of their parents )   50% reduction based on the adult rate  13-16 years ( in the room of their parents ) 30% reduction based on the adult rate   

Late Check out

Late check out on request until 12 p.m. After 12 p.m. we charge CHF 50.- 

Lobby and Bar

After a hard day of hiking amongst the 4,000 m Swiss alpine peaks or exploring one of the largest ski areas in the world, sit back and enjoy a drink in our cosy and spacious bar and allow yourself to reminisce your day.

Non Smoking

All rooms at the Hotel Cheminée are NON-SMOKING rooms. Thank you 

Our cancellation policy

21 Days prior to arrival free of charge. After that 100 % of the amount will be charged.

Payment

We accept (VISA, Mastercard, Maestro), as well as EC Direct, Debitcard and Postcard.

Restaurant Halali Bar

Our Halali Bar welcomes you daily. From 07:00 a.m. until 9 p.m.

Shuttle Service

If you book your room directly with us we offer you a free shuttle service. If you book your room over a different channel we charge CHF 10.- per ride.

Ski rental

Right next to our Hotel there is the Flexrent Ski rental Shop, we grant you a discount of 10 %.

Telephone

You have a direct dial telephone in your room. You can be called directly using the number provided. If you wish to make a call to another room, dial the relevant room number. To call reception, please dial 11.

WIFI

Please log in to our free wifi Network: cheminee_public Password: matterhorn